Privacy Policy

Effective Date:    19 February 2014

GraphicMail has been awarded TRUSTe's Privacy Seal signifying that our privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through this Web site, www.graphicmail.com TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organisations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@graphicmail.com. If you are not satisfied with our response you can contact TRUSTe here.

If you have questions or concerns regarding this statement contact us at privacy@graphicmail.com.

Interinbox SA will then liaise with us to resolve your concerns.

GraphicMail is committed to protecting your privacy and rigorous procedures have been implemented to ensure this.

This privacy policy applies to www.graphicmail.com owned and operated by Interinbox SA and it's wholly owned subsidiary Intercloud Ltd. ("GraphicMail").  This page is to help you understand how we collect and use the personal information you provide to us and to help you make the appropriate decisions when using GraphicMail.

 

What information GraphicMail gathers and tracks

GraphicMail collects four types of information:

1) personal (name, email address and telephone number), financial (credit card details) or company information that you knowingly disclose when signing up to trial or purchase GraphicMail;

2) technologically attained information which is collected using “cookies” or web logs to collect information about how GraphicMail is being used by you. Information gather in this way may include date and time of visits, the pages viewed and the time spent at GraphicMail; 

3) account usage information such as the number of ../Site/Images/, lists and templates stored on your account and the frequency and size of your mailings.

4) third party personally identifiable information such as email addresses, names, telephone numbers and other personally identifiable information (PII) provided by our client's. GraphicMail's clients have control over this third party PII which they may use to send their marketing materials. GraphicMail does not use this information for any other purposes.

 

What GraphicMail does with the information it gathers and tracks

We may use your personal information, such as your email address, for sending promotions or updates about our company or to contact you with regards to your account if necessary or requested. You may opt-out of receiving future mailings at any time by using the unsubscribe link provided on those mailings.

We may use your IP address to help diagnose problems with our server and to administer our website. Tracking your screen resolution and browser type help us understand your needs related to our website presentation.

Monitoring the data stored in your account and volume of emails you send allows us to anticipate product usage and ensure we have sufficient infrastructure in place to provide the expected service for our users.

 

With whom GraphicMail shares information it gathers

We will not sell or share any of your personal information or the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their promotional purposes. We may only disclose such information if required by law to comply with a judicial proceeding or court order. If GraphicMail is involved in a merger, aquisition, or sale of all or a portion of its assets, you will be notififed via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We may share aggregate statistics about our customers' reservations and traffic patterns with our partners and suppliers, but no personally identifying information are included in these Reports.

 

Security

GraphicMail will follow commonly accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. However we cannot guarantee total or absolute security, as no method of transmission over the Internet, or method of electronic storage, is 100% secure. As part of our commitment to you, the customer, Quattro Internet Solutions DBA GraphicMail will strive to implement and use any commercially acceptable means accessible to protect your personal information. As such GraphicMail conforms to industry security standards to protect user information from hacking attempts and virus attacks. We use the latest product releases from Microsoft and other companies to make certain our systems always rate well against industry standards. Our software and operating systems are always up to date with the latest security patches and updates.

Firewalls are used extensively to protect data by opening only the essential channels to the necessary entities on our servers. This means that if a PC or location does not need access to our servers for our system to function correctly, they will be unable to contact that server. This greatly reduces the chances of hackers being able to infiltrate our system. We use the newest Virus software to scan our servers in real time against any suspicious traffic or files. Virus definition updates occur numerous times per day.

All our software runs on RAID hard drives to prevent downtime in the event of hardware failure. We further protect our data from hardware failure or disaster events by running daily backups.

Upon joining GraphicMail all our employees sign a privacy agreement preventing them from using, disclosing or selling any user information for any purposes other than servicing your accounts.

If you have any questions about the security on our site, you can send us an email at info@graphicmail.com

 

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. GraphicMail uses cookies on this site.

GraphicMail uses two types of website generated cookies: session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file, or alternatively select “Tools” from your browser menu, select “Options” and “Privacy” and then clear your privacy data and cookies in the process.

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited, for instance surveys or competitions.

GraphicMail uses two (2) types of third party cookies from Google Analytics, Yahoo and MSN Live. The first lets us determine how users interact with our site, helping GraphicMail in the process to better tailor our service to your needs. The second type of cookie is a conversion cookie allowing us to track the effectiveness and cost to conversion ratio of our search engine cost per click advertising. The second type of cookie allows GraphicMail to link this cookie information to your personally identifiable information you submit while on our site, with the express purpose to use this information to tailor our marketing material and efforts.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by GraphicMail only and does not cover the use of cookies by any advertisers. 

 

Personally Identifiable Information (PII)

Personally Identifiable Information (PII) is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person.

GraphicMail will not share or sell your personal information or any of the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their promotional use. We may only disclose such information if that disclosure is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

We may share aggregate Reports about our customer's traffic patterns and reservations with our suppliers and partners, but these Reports do not include any personally identifying information.

Our policy on correcting and updating personally identifiable information is as follow: Interoinbox DBA GraphicMail gives you as much control as possible over your personal information. You have the option to register with us for use of our services. You can update your personal information, subscriptions or service package at any time. To update your PII all you need to do is login to your account, select the Setup and Options tab on the left hand navigation bar and make the necessary changes.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@graphicmail.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

PII Information collected is purely for the purposes of identifying users and account purposes. No PII is collected through any tracking technologies. But website user data generated from tracking technologies are tied into PII for the sole purpose of better understanding the effectiveness of marketing campaigns. This data is in turn used to identify potential target markets, to streamline communications to clients and prospective clients and to aid in the development of a better product. The information collected through tracking technologies include: search behaviour, site traffic, time on site, referring ad campaigns and information on drop off points of traffic.

 

Service Providers

Customer Support Online Chat 

GraphicMail contains an online chat service that allows our clients to contact us directly should they have queries of any sort. The chat button is in the GraphicMail website and in each and every GraphicMail account. Our departments are setup so as the following Billing, Support and Sales and operators are assigned to each of these departments. The chat allows us to view information about the client, such as geographic location, which browser they are using, the current web page they are viewing, IP address, country etc. The tool also allows us to build up a knowledgebase and an FAQ section where we receive all correspondence via email. The service is available provided that there is someone signed in and online. 

 

Secure Trading

We use Secure Trading to provide payment services. They are online payment gateways which make subscribing and purchasing quick and easy for our clients. Payment details are encrypted and sent to the payment processing gateway. All payments are linked and identified to a transaction ID, but when a client selects to subscribe for a monthly subscription this subscription is identified and linked to a unique ID. This unique ID is used to initiate recurring payment. Within the unique ID the particulars of the client is viewable such as when the subscription - date and time - was made as well as the client name, address, contact no. and number payments made. The information obtained from clients at payment is not stored by GraphicMail. These confidential details [credit card details] are stored only at the Merchant bank (European Merchant Services) therefore GraphicMail does not have access to these details. Secure Trading notifies us of payment failures, warnings and cautionary payments and credit card expires. The link between Secure Trading and GraphicMail will automatically suspend clients when payment has failed and this is done by warning from GraphicMail. Should the client wish to upgrade or down grade their subscription the existing and present unique ID is cancelled and a new unique ID is allocated to the subscription. Clients can cancel at anytime from directly within the account or by an email request to support@graphicmail.com. The uniuqe ID is then cancelled and this will end all recurring payments. These third parties are prohibited from using your personally identifiable information for any other purpose.

 

Quattro Hosting and Safe Harbor compliance

GraphicMail uses Quattro Hosting LLC to provide hosting services. Quattro Hosting complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  Quattro Hosting LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Quattro Hosting's certification, please visit http://www.export.gov/safeharbor/ 

 

Google Analytics

GraphicMail uses Google Analytics to learn which online marketing initiatives are cost effective and see how visitors actually interact with our your site. Make informed site design improvements, drive targeted traffic, and increase your conversions and profits.

 

GraphicMail text messaging (SMS)

The GraphicMail SMS sending facility is covered by this privacy statement whereby Interinbox SA warrants that it does not share, sell, rent, or trade PII, including cellular telephone numbers stored within the GraphicMail clients' datasets, with third parties for their promotional purposes. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

The Short Message Service - Point to Point, SMS-PP, as defined in Global Systems for Mobile communication standard, recommendation 03.40, as used for sending text messages (SMS) by the GraphicMail texting (SMS) service, does not provide for an unsubscribe mechanism. Recipients of unwanted information sent to them by way of texting (SMS) through the GraphicMail system should email smsunsubscribe@graphicmail.com and state the message content in the SMS. Within 72 hours of receipt their cellular number will be added to the block list of the sending account.

 

Testimonials

GraphicMail posts customer testimonials on the site that may include personally identifiable information. All personal identifiable information (such as name, email address and telephone number) and testimonials placed and displayed on GraphicMail are done so with prior consent from the individual or company.

If you wish to update or delete your testimonial, you can contact us at privacy@graphicmail.com.

 

Links to Other Sites

GraphicMail.com contains links to other sites that are not controlled or owned by Interinbox. Please note that GraphicMail is not responsible for the privacy practices of these other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement only pertains to information collected by GraphicMail.

 

Blogs

Our website offers publicly accessible blogs or community forums.  You shoud be aware that any information you provide in these areas may be read, collected , and used by others who access them.  

 

Social media widgets

Our website includes social media features, such as the Facebook Like button.  These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.  Your interactions with these features are governed by the privacy policy of the company providing it and not GraphicMail. 

 

Single Sign-On

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authentiacte your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.  Services like Facebook Connect give you the option to post information about your activities on this web site to your profile page to share with others within your network.

 

Service-Related Announcements

If you wish to subscribe to our newsletters, we will use your name and email to send the email to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails bu following the unsubscribe instructons in these emails.

In situations deemed necessary GraphicMail will send you strictly service-related announcements, i.e. if our service is temporarily suspended for maintenance, we will send you an email informing you of this situation.

These communications are not promotional in nature and as such you may not opt-out of them. Should you not wish to receive these messages, you do have the option to deactivate your account.

 

Changes to this Privacy Statement

GraphicMail reserves the right to change our privacy policy statement at any time. We will notify you of these changes if and when we do make any. To notify you of these changes GraphicMail will use any or a combination of the following means: email notices, notices will be made available on the login page, your account news page, and any other area of the site GraphicMail deems necessary to make you aware of these changes. This will be done with the express purpose to make you aware of the type of information we collect, how we intend on using it and under what circumstances, if any, we intend on disclosing the information. All notices will be made available 30 days prior to being implemented. You will be notified via email should we make any material changes to this statement.

GraphicMail reserves the right to modify our privacy statement at any time, so please review this statement on a regular basis.

 

How to contact us

If you have any questions about this privacy statement, or would like more information about our company, please contact us at:

29 Route de Pre-Bois,  Geneva 1215, Switzerland

 

The privacy statement was last updated on 18 February 2014.