Glossary

Glossary of Email Marketing terms

 

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A/B split

Refers to a test situation in which a list is split into two pieces with every other name being sent one specific creative, and vice versa.

Access

Microsoft software tool used for developing a database. Any database vendor you work with - email broadcaster, list broker, third-party list-hygiene service, etc. - should be able to work with this format (as well as several others.)

Acquisition cost

In email marketing, the cost to generate one lead, newsletter subscriber or customer in an individual email campaign; typically, the total campaign expense divided by the number of leads, subscribers or customers it produced.

Advanced Mail

Additional software features that enhance a package above and beyond the basic/fundamental features. After the free trial is over, only paying users have access to Advanced Mail

Autoresponders

Autoresponders are emails that are sent in response to receipt of communication from a mailing list subscriber. You set the rules – the triggers – that initiate the automated emails.

Ad swap

An exchange between two publishers in which each agrees to run the other's comparably valued ad at no charge. Value is determined by rate card, placement, size of list, quality of list, name brand fame, etc.

Affiliate

A marketing partner that promotes your products or services under a payment-on-results agreement.

Affiliate marketing

Affiliate marketing is an Internet-based marketing practice in which a business rewards one or more affiliates for each visitor or customer brought about by the affiliate's marketing efforts.

Affirmative consent

An active request by a reader or subscriber to receive advertising or promotional information, newsletters, etc. Generally affirmative consent does not include the following: Failing to uncheck a pre-checked box on a Web form - Entering a business relationship with an organization without being asked for separate permission to be sent specific types of email.

Alert

Email message that notifies subscribers of an event or special price.

AOL (America Online)

Global Internet services and media company based in the United States.

Application Program Interface (API)

How a program (application) accesses another to transmit data. A client may have an API connection to load database information to an email vendor automatically and receive data back from the email.

Application Service Provider (ASP)

Company that provides a Web-based service. Clients don't have to install software on their own computers; all tasks are performed on (hosted on) the ASP's servers.

Attachment

A text, video, graphic, flash or sound file that accompanies an email message but is not included in the message itself. Attachments are not a good way to send email newsletters because many ISPs, email clients and individual email recipients do not allow attachments (hackers use them to deliver viruses and other malicious code).

Australian Spam Act, 2003

The Australian Spam Act 2003 was brought into existence to alleviate and halt the unsolicited sending of email, or 'spam'. This was followed by the Spam (Consequential amendments) Act 2003 and Spam Regulations 2004.

Authentication

An automated process that verifies an email sender's identity.