Usage policy

GraphicMail does not tolerate spam. We will terminate our client's account if we become aware that they are spamming.  Should we realise that a client is using their GraphicMail account for spamming we will terminate their account.  If you suspect that any of our client's are spamming, please contact us at abuse@graphicmail.com

ISPs and Blacklist administrators can also contact us at abuse@graphicmail.com. If you receive unsolicited email from a GraphicMail client, please click the unsubscribe link in the footer of the email, or click this link to send us the headers or content of the email.

Our usage policy

In addition to agreeing with our Terms and Conditions, acceptable use of GraphicMail includes the sending of recipient solicited graphical newsletters, promotions, invitations, press releases, product launches, brochures and other email campaigns that keep registered customers or members informed. 

GraphicMail does not allow Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE - also known as spam). If the recipient has not verifiably granted deliberate permission to receive the email, it will be classified as UCE or UBE. Verifiably granted deliberate permission is (1) written or email proof that the recipient has asked to receive the mailing; (2) electronic proof such as a time/date stamp and originating IP address demonstrating that the recipient did agree to receive such email. 

This means you can send to anyone who has opted in to your list via your website, offline or via a co-registration site. You can send on behalf of your customers, if their lists are opted in via their website, offline or via a co-registration site. 

What is NOT allowed:

  • emails harvested from websites
  • lists purchased from a 3rd party
  • rented list from a 3rd party
  • lists that belong to another organisation (like a chamber of commerce or a club)
  • any unsolicited list even if it is a press release to reporters, prospective customers, prospective voters or potential employers or anyone who has not given you permission to send to them.
  • Sending emails to discussion groups

 

Policy enforcement - how we fight spam

GraphicMail reserves the right to monitor all imported lists. This may include an audit of a client’s lists where we will request the following: list source, list age, list collection and confirmation policies. 

GraphicMail users are required to certify that their lists consist of 100% certifiable opt-in email addresses. Inability to supply such proof upon request will result in the account being terminated. 

GraphicMail monitors the content of clients' emails and flags messages that have content commonly used in unsolicited emails. If we recognise such content in a send it may result in the send being held in queue until our support team is able to contact the sender. 

GraphicMail maintains IP address and date subscribed for every new subscriber that complete the subscription processes we manage. 

An unsubscribe and abuse link is annexed by GraphicMail to the footer of every outgoing email. Attempts to disable this link will result in an immediate suspension of the account in question. 

If a client is found to send unsolicited email through GraphicMail we reserve the right to immediately terminate the client’s account without recourse to refund.

 

Complaints Procedure

If we suspect that your account has been used to send spam or unsolicited mass emails, we will temporarily suspend your account send privileges. To determine whether or not you did send spam, we will:

  • Review the content of the email
  • Review your list for patterns often found in harvested lists
  • Review the complaint
  • Review the opt-in proof for the email address in question

If we determine, that you have been spamming, then your account will be suspended without recourse to refund. 

If we determine, that the complaint was a false-positive (someone who subscribed, but has forgotten that they have subscribed), then we will liaise with both you and the complainant for proper resolution. Upon proper resolution, sending privileges on your account will be reinstated.

 

ISP and Blacklist relationships

We share information regarding our policies and practices with ISPs ad Blacklist administrators and are always eager to discuss possible improvements to reduce messaging abuse through our system.  If you are an ISP, mail or blacklist administrator and would like to speak to us please email abuse@graphicmail.com