Most eCommerce operations have dynamic content systems in place, does anyone actually know what to do with them?
Dynamic content is an intelligent way to automate email content and add value to your messages. It’s also a route to drive increases in customer satisfaction and engagement.
Imagine you are a partly engaged customer of an online clothing retailer. Not very difficult to imagine, as most of us already are. You make purchases from this clothing retailer; tops, or trousers, or shorts, or jeggings or flip-flops. For some reason, week on week, without fail, they send you their latest offers on hats. Why? Because they want to sell more hats and you’re on their mailing list.
Imagine if this same online retailer set up a template email which included dynamic content targeted specifically to you. The greeting is universal, the seasonal offer banner in the middle is unchanged but the top right corner shows an image and link to the last product you viewed. How much more valued would you feel when you opened that email?
“I was just looking at that!”
“It’s like they know me…”
“I’d forgotten about that. I really wanted one of those.”
Chances are you would be more likely to look at the email for longer, possibly click on the link to the product you were interested in and look more favourably on future emails.
Even in its simplest form dynamic content can be a great engagement booster.
So, how much are you actually doing with your dynamic content?
Talk with us if you want to do more, drop us a note and we’ll help you out.